FAQ

Quality
Q: How can I be assured of the quality of your handmade crafts?
A: We take immense pride in the craftsmanship of our products. Each item is meticulously crafted, and we prioritize using high-quality and sustainable materials. To ensure quality, we conduct thorough quality checks before shipping.
Q: Can I customize the materials used in the products?
A: Currently, we offer a selection of materials curated by our artisans for each product. While customization options are limited, we are always open to hearing your preferences and feedback to enhance our offerings. Please contact us at aluccastudio@gmail.com to explore your options
Shipping
Q: What are your shipping options?
A: We offer standard and expedited shipping options. The availability of these options and associated costs are displayed during the checkout process.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping on certain items. International shipping costs and estimated delivery times are calculated at checkout based on your location.
Delivery
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
Q: What if my order is delayed?
A: While we strive to meet delivery timelines, unforeseen circumstances may cause delays. If your order is significantly delayed, please contact our customer service team, and we will assist you in resolving the issue.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your items for instructions on returns and exchanges.
If you have any further questions or concerns, feel free to reach out to our customer service team at aluccastudio@gmail.com. We're here to assist you!